Frequently asked questions.
Plain answers about ordering, delivery, payments, returns, caring for hand-made pieces, custom and corporate orders, and selling on TGA. For anything else, open the chat on this page or contact us.
Ordering and delivery
Do you deliver across India, and what does delivery cost?
Yes, we deliver across India. Delivery is free on orders over ₹3,000; below that, shipping is calculated by weight at checkout.
How long will my order take to arrive?
Ready pieces usually leave our makers within a few days, while made-to-order work takes longer. Your expected timeline is shown at checkout and confirmed with your order.
Do you ship outside India?
Yes. International shipping is quoted for each order and we handle the export paperwork. Import duties and taxes in the destination country are paid by the recipient.
How can I track my order?
Open the chat on any page and choose Track my order. Craft Companion will ask for your order number and the email address or mobile number you ordered with, then show the current status. You can also sign in to My Account in the shop.
Payments
Which payment methods do you accept?
UPI, credit and debit cards, net banking and wallets through Razorpay, PayPal for international cards, and bank transfer.
Do you offer cash on delivery?
No, cash on delivery isn't available at the moment.
Returns and damage
Can I return or exchange a piece?
Each request is reviewed by our customer-care team, who confirm whether the item can be returned, replaced or refunded and send return or pickup instructions if needed. Please don't send anything back before you hear from us. Personalised, made-to-order and corporate pieces follow the terms confirmed for that order. Read the returns policy →
What if my piece arrives damaged or different from my order?
Contact us promptly with your order number and a few photos of the piece and its packaging, and keep both until the case is resolved.
Handmade pieces
Are your pieces really handmade?
Every piece on TGA comes from Indian artisans, collectives and small makers. Where we can verify it, we name the maker and the place, and our Craft Passport records the technique, material and provenance of eligible pieces. About the Craft Passport →
Why does my piece look slightly different from the photograph?
Hand-made pieces vary a little in colour, weave and finish. That variation is the mark of the hand, not a flaw.
How should I care for hand-printed and naturally dyed textiles?
Wash separately in cold water with a mild detergent for the first few washes, as natural dyes can release a little colour early on, and dry in the shade. Long exposure to direct sun will soften colours over time.
How should I care for brass, Dhokra and other metal pieces?
Wipe with a soft, dry cloth and avoid water and chemical cleaners. A little tarnish is natural and can be polished gently.
Custom and corporate orders
Can I commission a custom piece?
Many of our makers take commissions — a custom size, colour, name or message, or a piece made just for you. Share the idea, budget and date, and we confirm the details, timeline and price with the maker before anything is made. Commission a maker →
Do you take corporate gifting orders?
Yes. There is no minimum for ready-made pieces with a gift card; logo branding starts at 25 units and made-to-order pieces at 100. In-stock gifts dispatch in 7–10 working days, branded orders take 2–3 weeks and made-to-order pieces 6–8 weeks plus sample approval. Corporate gifting FAQ →
Do you provide GST invoices?
Yes. Every business order receives a GST invoice from Global Artisans Private Limited (GSTIN 07AAGCG1925M1ZF).
Selling on TGA
How can I sell my work on TGA?
Registering and listing are free. TGA handles marketing, logistics, customer care and export paperwork. Commission is 18% to 30% of the sale price depending on the product and your volume, and payouts are made monthly, usually by the 8th. Become a TGA maker →
Contact
How can I reach your team?
Write to support@theglobalartisans.com, call +91 98347 04376 or message us on WhatsApp, Monday to Saturday, 9:30 am to 7:00 pm IST. The chat on every page answers common questions at any hour.
Last reviewed 12 November 2026 by the TGA customer-care team.