We confirm the order and check whether the item is eligible for cancellation, return, replacement or another resolution.
Returns, cancellations & refunds.
Retail orders are supported by the TGA customer-care team. Eligibility depends on the item, its condition, whether it was customized or made to order, and the purchase terms shown in the shop or order confirmation.
Start a request
Contact TGA with the order number, purchase email and a short description of the issue. For damage, incorrect items or quality concerns, photographs of the product and outer packaging may be requested so the case can be assessed quickly.
How a retail request is handled
If a return is approved, TGA provides the applicable return or pickup instructions. Please do not send an item back before receiving those instructions.
Returned items may be inspected against the approved request, including condition, accessories, packaging and customization.
Once the approved return or cancellation is completed, TGA confirms the applicable replacement, credit or refund through the original support case.
Customized, made-to-order and corporate purchases
Personalized, branded, commissioned, made-to-order and corporate products can involve production commitments specific to the approved brief. Their cancellation, return and replacement terms may therefore differ from standard retail products and are confirmed with the quotation, sample approval or order terms.
Damaged or incorrect delivery
If an item arrives damaged, materially different from the confirmed order or incomplete, contact TGA promptly and retain the product and packaging while the case is reviewed. Do not discard packaging or accessories until support confirms that they are no longer required.
Refund timing
Where a refund is approved, processing time can depend on inspection, the payment method and the payment provider or bank. TGA will communicate the status through the support case rather than promise a payment-network timeline it does not control.
Need help?
Keep your order number available and contact support@theglobalartisans.com. The terms displayed in the shop or confirmed for the specific order remain authoritative if they are more specific than this overview.