Privacy Policy
Privacy Policy
Last updated on 11-March-2016
THIS PRIVACY POLICY IS AN ELECTRONIC RECORD IN THE FORM OF
AN ELECTRONIC CONTRACT FORMED UNDER THE INFORMATION TECHNOLOGY ACT, 2000 AND
THE RULES MADE THEREUNDER AND THE AMENDED PROVISIONS PERTAINING TO ELECTRONIC
DOCUMENTS / RECORDS IN VARIOUS STATUTES AS AMENDED BY THE INFORMATION
TECHNOLOGY ACT, 2000. THIS PRIVACY POLICY DOES NOT REQUIRE ANY PHYSICAL,
ELECTRONIC OR DIGITAL SIGNATURE.
THIS PRIVACY POLICY IS A LEGALLY BINDING DOCUMENT BETWEEN YOU AND GLOBAL
ARTISANS PVT LTD (BOTH TERMS DEFINED BELOW). THE TERMS OF THIS PRIVACY POLICY
WILL BE EFFECTIVE UPON YOUR ACCEPTANCE OF THE SAME (DIRECTLY OR INDIRECTLY IN
ELECTRONIC FORM, BY CLICKING ON THE "I ACCEPT" TAB OR BY USE OR THE
WEBSITE OR BY OTHER MEANS) AND WILL GOVERN THE RELATIONSHIP BETWEEN YOU AND
GLOBAL ARTISANS PVT LTD FOR YOUR USE OF THE WEBSITE (DEFINED BELOW).
THIS DOCUMENT IS PUBLISHED AND SHALL BE CONSTRUED IN ACCORDANCE WITH THE
PROVISIONS OF THE INFORMATION TECHNOLOGY (REASONABLE SECURITY PRACTICES AND
PROCEDURES AND SENSITIVE PERSONAL DATA OF INFORMATION) RULES, 2011 UNDER
INFORMATION TECHNOLOGY ACT, 2000; THAT REQUIRE PUBLISHING OF THE PRIVACY POLICY
FOR COLLECTION, USE, STORAGE AND TRANSFER OF SENSITIVE PERSONAL DATA OR
INFORMATION.
PLEASE READ THIS PRIVACY POLICY CAREFULLY. BY USING THE WEBSITE, YOU INDICATE
THAT YOU UNDERSTAND, AGREE AND CONSENT TO THIS PRIVACY POLICY. IF YOU DO NOT
AGREE WITH THE TERMS OF THIS PRIVACY POLICY, PLEASE DO NOT USE THIS WEBSITE.
YOU HEREBY PROVIDE YOUR UNCONDITIONAL CONSENT OR AGREEMENTS TO GLOBAL ARTISANS
PVT LTD AS PROVIDED UNDER SECTION 43A AND SECTION 72A OF INFORMATION TECHNOLOGY
ACT, 2000.
By providing us your Information or by making use of the facilities provided by
the Website, You hereby consent to the collection, storage, processing and
transfer of any or all of Your Personal Information and Non-Personal
Information by Global Artisans Pvt Ltd as specified under this Privacy Policy.
You further agree that such collection, use, storage and transfer of Your
Information shall not cause any loss or wrongful gain to you or any other
person.
Global Artisans Pvt Ltd and its subsidiaries and affiliates and Associate
Companies (individually and/ or collectively, "TGA") is/are concerned
about the privacy of the data and information of users (including sellers and
buyers/customers whether registered or non- registered) accessing, offering,
selling or purchasing products or services on Global Artisans Pvt Ltd's
websites, mobile sites or mobile applications ("Website") on the
Website and otherwise doing business with Global Artisans Pvt Ltd.
"Associate Companies" here shall have the same meaning as ascribed in
Companies Act, 2013.
The terms "We" / "Us" / "Our" individually and
collectively refer to each entity being part of the definition of Global
Artisans Pvt Ltd / TGA / Global Artisans / www.theglobalartisans.com and the
terms "You" / "Your" / "Yourself" refer to the
users.
This Privacy Policy is a contract between You and the respective Global
Artisans Pvt Ltd entity whose Website You use or access or You otherwise deal
with. This Privacy Policy shall be read together with the respective Terms Of
Use or other terms and condition of the respective Global Artisans Pvt Ltd
entity and its respective Website or nature of business of the Website.
Global Artisans Pvt Ltd has provided this Privacy Policy to familiarise You
with.
- The
type of data or information that You share with or provide to Global
Artisans and that Global Artisans collects from You;
- The
purpose for collection of such data or information from You; Global
Artisans's information security practices and policies; and
- Global
Artisans's policy on sharing or transferring Your data or information with
third parties.
This Privacy Policy may be amended / updated from time to
time. Upon amending / updating the Privacy Policy, we will accordingly amend
the date above. We suggest that you regularly check this Privacy Policy to
apprise yourself of any updates. Your continued use of Website or provision of
data or information thereafter will imply Your unconditional acceptance of such
updates to this Privacy Policy.
1.Information
collected and storage of such Information:
The Information (which shall also include data) provided by
You to Global Artisans or collected from You by Global Artisans may consist of
"Personal Information" and "Non-Personal Information".
1.1 Personal Information
Personal Information is Information collected that can be used to uniquely
identify or contact You. Personal Information for the purposes of this Privacy
Policy shall include, but not be limited to:
I Your address,
ii Your address,
iii Your telephone number,
iv Your e-mail address or other contact information,
v Your date of birth,
vi Your gender,
vii Information regarding your transactions on the Website,
(including sales or purchase history),
viii Your financial information such as bank account
information or credit card or debit card or other payment instrument details,
ix Your financial information such as bank account information
or credit card or debit card or other payment instrument details,
x Internet Protocol address,
xi Any other items of "sensitive personal data or
information" as such term is defined under the Information Technology
(Reasonable Security Practices And Procedures And Sensitive Personal Data Of
Information) Rules, 2011 enacted under the Information Technology Act, 2000;
xii Identification code of your communication device which
You use to access the Website or otherwise deal with any Global Artisans entity,
xii Any other Information that You provide during Your
registration process, if any, on the Website.
Such Personal Information may be collected in various
ways including during the course of You:
i registering as a user on the Website,
ii registering as a seller on the Website,
iii availing certain services offered on the Website. Such
instances include but are not limited to making an offer for sale, online
purchase, participating in any online survey or contest, communicating with
Global Artisans's customer service by phone, email or otherwise or posting user
reviews on the items available on the Website, or
iv otherwise doing business on the Website or otherwise
dealing with any Global Artisans entity.
We may receive Personal information about you from third
parties, such as social media services, commercially available sources and
business partners. If you access Website through a social media service or
connect a service on Website to a social media service, the information we
collect may include your user name associated with that social media service,
any information or content the social media service has the right to share with
us, such as your profile picture, email address or friends list, and any
information you have made public in connection with that social media service.
When you access the Website or otherwise deal with any Global Artisans entity
through social media services or when you connect any Website to social media
services, you are authorizing Global Artisans to collect, store, and use and
retain such information and content in accordance with this Privacy Policy.
1.2 Non-Personal Information
Global Artisans may also collect information other than
Personal Information from You through the Website when You visit and / or use
the Website. Such information may be stored in server logs. This Non-Personal
Information would not assist Global Artisans to identify You personally.
This Non-Personal Information may include:
i Your geographic location,
ii details of Your telecom service provider or internet
service provider,
iii the type of browser (Internet Explorer, Firefox, Opera,
Google Chrome etc.),
iv the operating system of Your system, device and the
Website You last visited before visiting the Website,
v The duration of Your stay on the Website is also stored in
the session along with the date and time of Your access,
Non-Personal Information is collected through various ways
such through the use of cookies. Global Artisans may store temporary or
permanent "cookies" on Your computer. You can erase or choose to
block these cookies from Your computer. You can configure Your computer"s
browser to alert You when we attempt to send You a cookie with an option to
accept or refuse the cookie. If You have turned cookies off, You may be prevented
from using certain features of the Website.
Ads: Global Artisans may use third-party service providers
to serve ads on Global Artisans's behalf across the internet and sometimes on
the Website. They may collect Non- Personal Information about Your visits to the
Website, and Your interaction with our products and services on the Website.
Please do note that Personal Information and Non Personal
Information may be treated differently as per this Privacy Policy.
You hereby represent to Global Artisans that
i the Information you provide to Global Artisans from time
to time is and shall be authentic, correct, current and updated and You have
all the rights, permissions and consents as may be required to provide such
Information to Global Artisans.
ii Your providing the Information to Global Artisans and
Global Artisans's consequent storage, collection, usage, transfer, access or
processing of the same shall not be in violation of any third party agreement,
laws, charter documents, judgments, orders and decrees.
Global Artisans and each of Global Artisans entities
officers, directors, contractors or agents shall not be responsible for the
authenticity of the Information that You or any other user provide to Global
Artisans. You shall indemnify and hold harmless Global Artisans and each of
Global Artisans entities officers, directors, contracts or agents and any third
party relying on the Information provided by You in the event You are in breach
of this Privacy Policy including this provision and the immediately preceding
provision above.
Your Information will primarily be stored in electronic form
however certain data can also be stored in physical form. We may store,
collect, process and use your data in countries other than Republic of India
but under compliance with applicable laws. We may enter into agreements with
third parties (in or outside of India) to store or process your information or
data. These third parties may have their own security standards to safeguard
your information or data and we will on commercial reasonable basis require
from such third parties to adopt reasonable security standards to safeguard
your information / data.
2. Purpose for
collecting, using, storing and processing Your Information
Global Artisans collects, uses, stores and processes Your
Information for any purpose as may be permissible under applicable laws
(including where the applicable law provides for such collection, usage,
storage or processes in accordance with the consent of the user) connected with
a function or activity of each of Global Artisans entities and shall include
the following:
2.1 to facilitate Your use of the Website or other services
of Global Artisans entities;
2.2 to respond to Your inquiries or fulfil Your requests for
information about the various products and services offered on the Website;
2.3 to provide You with information about products and
services available on the Website and to send You information, materials, and
offers from Global Artisans;
2.4 to send You important information regarding the Website,
changes in terms and conditions, user agreements, and policies and/or other
administrative information;
2.5 to send You surveys and marketing communications that
Global Artisans believes may be of interest to You;
2.6 to personalize Your experience on the Website by
presenting advertisements, products and offers tailored to Your preferences;
2.7 to help You address Your problems incurred on the
Website including addressing any technical problems;
2.8 if You purchase any product or avail of any service from
the Website, to complete and fulfil Your purchase, for example, to have Your
payments processed, communicate with You regarding Your purchase and provide
You with related customer service;
2.9 for proper administering of the Website;
2.10 to conduct internal reviews and data analysis for the
Website (e.g., to determine the number of visitors to specific pages within the
Website);
2.11 to improve the services, content and advertising on the
Website;
2.12 to provide value added services such as Single Sign On.
Single Sign On shall mean a session/user authentication process that permits a
user to enter his/her name or mobile number or e-mail address or any
combination thereof and password in order to access multiple websites and
applications;
2.13 to facilitate various programmes and initiatives
launched by Global Artisans or third party service providers and business
associates
2.14 to analyze how our services are used, to measure the
effectiveness of advertisements, to facilitating payments
2.15 to conducting academic research and surveys
2.16 to protect the integrity of the Website;
2.17 to respond to legal, judicial, quasi judicial process
and provide information to law enforcement agencies or in connection with an
investigation on matters related to public safety, as permitted by law;
2.18 to conduct analytical studies on various aspects
including user behaviour, user preferences etc.;
2.19 to permit third parties who may need to contact users
who have bought products from the Website to facilitate installation, service
and any other product related support;
2.20 to implement information security practices;
2.21 to determine any security breaches, computer
contaminant or computer virus;
2.22 to investigate, prevent, or take action regarding
illegal activities and suspected fraud,
2.23 to undertake forensics of the concerned computer
resource as a part of investigation or internal audit;
2.24 to trace computer resources or any person who may have
contravened, or is suspected of having or being likely to contravene, any
provision of law including the Information Technology Act, 2000 that is likely
to have an adverse impact on the services provided on any Website or by Global
Artisans;
2.25 to enable a potential buyer or investor to evaluate the
business of Global Artisans(as further described in paragraph 8 of the Privacy
Policy).
[Individually and collectively referred to as ("Purposes")]
You hereby agree and acknowledge that the Information so
collected is for lawful purpose connected with a function or activity of each
of the Global Artisans entities or any person on their respective behalf, and
the collection of Information is necessary for the Purposes.
3. Sharing and
disclosure of Your Information
3.1 The Services are not available to You hereby unconditionally
agree and permit that Global Artisans may transfer, share, disclose or part
with all or any of Your Information, within and outside of the Republic of
India to various Global Artisans entities and to third party service providers
/ partners / banks and financial institutions for one or more of the Purposes
or as may be required by applicable law. In such case we will contractually
oblige the receiving parties of the Information to ensure the same level of
data protection that is adhered to by Global Artisans under applicable law.
3.2 You acknowledge and agree that, to the extent
permissible under applicable laws, it is adequate that when Global Artisans
transfers Your Information to any other entity within or outside Your country
of residence, Global Artisans will place contractual obligations on the
transferee which will oblige the transferee to adhere to the provisions of this
Privacy Policy.
3.3 Global Artisans may share statistical data and other
details (other than Your Personal Information) without your express or implied
consent to facilitates various programmes or initiatives launched by Global
Artisans, its affiliates, agents, third party service providers, partners or
banks & financial institutions, from time to time. We may transfer/disclose/share
Information (other than Your Personal Information) to those parties who support
our business, such as providing technical infrastructure services, analyzing
how our services are used, measuring the effectiveness of advertisements,
providing customer / buyer services, facilitating payments, or conducting
academic research and surveys. These affiliates and third party service
providers shall adhere to confidentiality obligations consistent with this
Privacy Policy.Notwithstanding the above, We use other third parties such as a
credit/debit card processing company, payment gateway, pre-paid cards etc. to
enable You to make payments for buying products or availing services on Global
Artisans. When You sign up for these services, You may have the ability to save
Your card details for future reference and faster future payments. In such
case, We may share Your relevant Personal Information as necessary for the
third parties to provide such services, including your name, residence and
email address. The processing of payments or authorization is solely in
accordance with these third parties policies, terms and conditions and we are
not in any manner responsible or liable to You or any third party for any delay
or failure at their end in processing the payments.
3.4 Global Artisans may also share Personal Information if
Global Artisans believe it is necessary in order to investigate, prevent, or
take action regarding illegal activities, suspected fraud, situations involving
potential threats to the physical safety of any person, violations of various
terms and conditions or our policies.
3.5 We reserve the right to disclose your information when
required to do so by law or regulation, or under any legal obligation or order
under law or in response to a request from a law enforcement or governmental
agency or judicial, quasi-judicial or any other statutory or constitutional
authority or to establish or exercise our legal rights or defend against legal
claims.
3.6 You further agree that such disclosure, sharing and transfer
of Your Personal Information and Non-Personal Information shall not cause any
wrongful loss to You or to any third party, or any wrongful gain to us or to
any third party.
4. Links to third
party websites
4.1 Links to third-party advertisements, third-party
websites or any third party electronic communication service may be provided on
the Website which are operated by third parties and are not controlled by, or
affiliated to, or associated with, Global Artisans unless expressly specified
on the Website.
4.2 Global Artisans is not responsible for any form of
transmission, whatsoever, received by You from any third party website.
Accordingly, Global Artisans does not make any representations concerning the
privacy practices or policies of such third parties or terms of use of such
third party websites, nor does Global Artisans control or guarantee the
accuracy, integrity, or quality of the information, data, text, software,
music, sound, photographs, graphics, videos, messages or other materials available
on such third party websites. The inclusion or exclusion does not imply any
endorsement by Global Artisans of the third party websites, the website"s
provider, or the information on the website. The information provided by You to
such third party websites shall be governed in accordance with the privacy
policies of such third party websites and it is recommended that You review the
privacy policy of such third party websites prior to using such websites.
5. Security & Retention
5.1 The security of your Personal Information is important
to us. Global Artisans strives to ensure the security of Your Personal
Information and to protect Your Personal Information against unauthorized
access or unauthorized alteration, disclosure or destruction. For this purpose,
Global Artisans adopts internal reviews of the data collection, storage and
processing practices and security measures, including appropriate encryption
and physical security measures to guard against unauthorized access to systems
where Global Artisans stores Your Personal Information. Each of the Global
Artisans entity shall adopt reasonable security practices and procedures as
mandated under applicable laws for the protection of Your Information. Provided
that Your right to claim damages shall be limited to the right to claim only
statutory damages under Information Technology Act, 2000 and You hereby waive
and release all Global Artisans entities from any claim of damages under
contract or under tort.
5.2 If you choose a payment gateway to complete any
transaction on Website then Your credit card data may be stored in compliance
with industry standards/ recommended data security standard for security of
financial information such as the Payment Card Industry Data Security Standard
(PCI-DSS)..
5.3 Global Artisans may share your Information with third
parties under a confidentiality agreement which inter alia provides for that
such third parties not disclosing the Information further unless such
disclosure is for the Purpose. However, Global Artisans is not responsible for
any breach of security or for any actions of any third parties that receive
Your Personal Information. Global Artisans is not liable for any loss or injury
caused to You as a result of You providing Your Personal Information to third
party (including any third party websites, even if links to such third party
websites are provided on the Website).
5.4 Notwithstanding anything contained in this Policy or
elsewhere, Global Artisans shall not be held responsible for any loss, damage
or misuse of Your Personal Information, if such loss, damage or misuse is
attributable to a Force Majeure Event (as defined below).
5.5 A "Force Majeure Event" shall
mean any event that is beyond the reasonable control of Global Artisans and
shall include, without limitation, sabotage, fire, flood, explosion, acts of
God, civil commotion, strikes or industrial action of any kind, riots,
insurrection, war, acts of government, computer hacking, unauthorised access to
computer, computer system or computer network,, computer crashes, breach of
security and encryption (provided beyond reasonable control of Global
Artisans), power or electricity failure or unavailability of adequate power or
electricity.
5.6 While We will endeavor to take all reasonable and
appropriate steps to keep secure any Personal Information which We hold about
You and prevent unauthorized access, You acknowledge that the internet or
computer networks are not fully secure and that We cannot provide any absolute
assurance regarding the security of Your Personal Information.
5.7 You agree that all Personal Information shall be
retained till such time required for the Purpose or required under applicable
law, whichever is later. Non-Personal Information will be retained
indefinitely..
6. User discretion
and opt out
6.1 You agree and acknowledge that You are providing your
Information out of your free will. You have an option not to provide or permit
Global Artisans to collect Your Personal Information or later on withdraw Your
consent with respect to such Personal Information so provided herein by sending
an email to the grievance officer or such other electronic address of the
respective Global Artisans entity as may be notified to You. In such case, You
should neither visit any Website nor use any services provided by Global
Artisans entities nor shall contact any of Global Artisans entities. Further,
Global Artisans may not deliver products to You, upon Your order, or Global
Artisans may deny you access from using certain services offered on the Website.
6.2 You can add or update Your Personal Information on
regular basis. Kindly note that Global Artisans would retain Your previous
Personal Information in its records.
7. Grievance Officer
7.1 If you find any discrepancies or have any grievances in
relation to the collection, storage, use, disclosure and transfer of Your
Personal Information under this Privacy Policy or any terms of Global
Artisans's Terms of Use, Term of Sale and other terms and conditions or polices
of any Global Artisans entity, please contact the following:
7.2 For Global Artisans Pvt Ltd:
E-mail: grievanceofficer@theglobalartisans.com., the designated grievance
officer under Information Technology Act, 2000
The details of the grievance officer may be changed by us from time to time by
updating this Privacy Policy.
8. Business / Assets
Sale or Transfers
8.1 Global Artisans may sell, transfer or otherwise share
some or all of its assets, including Your Information in connection with a
merger, acquisition, reorganization or sale of assets or business or in the
event of bankruptcy. Should such a sale or transfer occur, such Global Artisans
entity will reasonably ensure that the Information you have provided and which
we have collected is stored and used by the transferee in a manner that is
consistent with this Privacy Policy. Any third party to which any of Global
Artisans entity transfers or sells as aforesaid will have the right to continue
to use the Information that you provide to us or collected by us immediately
prior to such transfer or sale.
8.2 You are also under an obligation to use this Website for
reasonable and lawful purposes only, and shall not indulge in any activity that
is not envisaged through the Website.
9. Further Acknowledgements
9.1 is clear and easily accessible and provide statements of
Global Artisans policies and practices with respective to the Information;
9.2 The trademarks, logos and service marks displayed on the
Website ("Marks") are the property of Global Artisans or their
vendors or respective third parties. You are not permitted to use the Marks
without the prior consent of Global Artisans, the vendor or the third party
that may own the Marks.
9.3 provides for the various types of personal or sensitive
personal data of information to be collected;
9.4 provides for the purposes of collection and usage of the
Information;
9.5 provides for disclosure of Information; and
9.6 provides for reasonable security practices and
procedures.
