Faq Manager

Account

You can create an account by clicking on the ‘My Account’ icon on the the upper-right corner of your computer screen.Click On ‘Register’ and fill the required details.Once you Sign-up, you can Log-in with your ‘Email-id’ and ‘Password’ and enjoy a range of services.

There are no registration charges applicable for creating an account with us. It is absolutely free of cost.

You can shop on Global Artisans  by providing just your email-id. While it is not necessary to have an account to shop and purchase items, it is recommended that you create one. By creating your own account, you can enjoy a personalized shopping experience, quicker checkout, and can easily manage your orders as well.

Please attempt to log-in once more. Please check that your log-in  details, such as email-id and password, that you have entered are correct. If you have forgotten your password, please reset your password using the ‘Forgot Password’ link on the Sign in page.

All Credit/Debit card details that you provide to the payment gateway remain confidential and private. Our trusted payment gateways use SSL encryption technology to protect your card information.

Orders

Once your order has been logged and payment authorization has been received,You will receive an email confirming the details of your order. Please check your spam or junk folder in case the email has not reached your inbox.

You can view the status of your orders and other related information in the 'My Account' section. Log into your account and then click on ‘Order History’ where you can view the status of the order.

For Guest Customers : In order to have better access to the status, return, or replacement of order you need to create an account on the portal.

We cannot modify an order once it has been placed. However, we understand that you may change your mind. Feel free to cancel an order after you’ve placed it. Please make sure that you cancel your order immediately, before it gets shipped. Then, place a new order with the correct items and quantities.

Unfortunately, you cannot. Once an order has been placed, the delivery address cannot be modified. You will need to cancel the order which you have placed. Make sure you cancel your order immediately, before it gets shipped. Then, place a new order with the correct address.

Not at all. You may choose to have separate shipping and billing addresses. Our team will ship the order to the shipping address accordingly.

The first step is to browse our products, and then ‘Add items’ to your shopping cart, where your products will be saved as you continue shopping.

  • Select the item.

  • Click on "Add to Cart" button.

  • Continue shopping.

  • Click on checkout.

    Checkout options:

    1.Register Account:

    By creating an account at our website, you will be able to shop faster, be up-to-date on the status of your orders, and keep track of the orders you have previously made.

    Step 1 : Create Account by providing your personal details like name, address, email id,  and so on, and then Click on ‘Continue’.

    Step 2 : Provide Billing details.

    Step 3 : Provide Delivery details.

    Step 4 : Provide Payment details.

    Step 5 : Confirm order.


    2.Guest Checkout:

    Step 1 : Fill the required details and click on Continue.

    Step 2 : Provide Billing details

    Step 3 : Provide Delivery details

    Step 4 : Provide Payment details

    Step 5 : Confirm order

You can use any one of the following payment gateway methods:

  • PayUBiz : Where payment can be done through credit card, debit card, or netbanking.


  • PayPal : Where payment can be done through credit card, debit card, or netbanking.


  • Cheque/Money Order: This option is available only if you purchase a product whose price is above INR 25,000/-.

There may be an error in the card or netbanking details  provided by you. Please check your details again. If you are still unable to make payment, please call our Support telephone for assistance, and we will help you to complete your order.


Shipping and Delivery

The estimated delivery time of a product may vary depending on the Seller’s acceptance of the order. Once the Seller  approves the receipt of the order and begins processing we will send the Customer an email/SMS regarding the estimated delivery date.

Our shipping time is a maximum of 7 business days for metros, and 12 business days for the rest of the country, after the Seller’s acceptance of the order.

If the Buyer wishes to receive delivery of the products at different addresses, then the Buyer needs to purchase the products under separate transactions and provide separate delivery addresses for each transaction. The Buyer agrees that the delivery of the products can be made to the person who is present at the shipping address provided by him/her.

Unfortunately, at the present time we cannot ship different products in the same cart to separate addresses. Here’s hoping that we can make this happen for you soon.

After adding the product in the cart, click on the “View cart” link in the upper right corner of your computer screen. This will allow you to view all the items currently in your cart. To view the shipping cost, click on “Estimate Shipping & Taxes” and enter the country, region, and postcode and click on “Get Quotes” where you can view the weight based shipping cost.

The delivery time depends upon the availability of that product, and the handling time for the Seller and our Courier Partner. Our Artisans may not have a ready item to deliver, and may need to make one specially for you. We will let you know the estimated delivery time through SMS/Email.

We do not deliver internationally at the moment. Maybe in the future, we will. Right now, you can place your orders from anywhere in the world as long as the shipping address is in India.

Unfortunately, you cannot choose a specific date and time for delivery on TheGlobalArtisans.com right now. But soon in the future, maybe.

We will send you a notification if you are not around for the delivery, so that you can get in touch with us right away. Together we will sort out a delivery time that works for us both. If it doesn’t work out the first time, we will try delivering it up to three times to make sure your package is in your hands soon.


Returns And Refund

There are certain scenarios where it is difficult for us to support returns.

  • If the return request is made outside the specified time frame of within 7 days of delivery.

  • If the product is damaged because of use.

  • If there is anything missing from the package which has been delivered to you, including price tags, labels, original packing, and so on.

Go to ‘Order History’ and select the items you want to return.

● Click on the ‘Return’ option

● Select your reason for returning the item and confirm your return request.

Note that in some cases, we might not find the reason for returns acceptable because of seller policies. In such cases, we will call and advise you on the next steps.

As long as you initiate the cancellation or return of products according to the terms of ‘Returns’ or ‘Cancellation’ in the ‘Terms and Conditions of Sale’, your refund is good to go. If an order  has been successfully cancelled, we will refund the full amount.

Refund will be done within 30 business days after cancellation.

We will refund the amount to the account you used to place the original order. Once an order has been cancelled or a return has been received, we try and get the refund to you within 30 business days.

We will send you an SMS and email confirming the initiation of your refund.

Unfortunately, we cannot replace products that you have already ordered.

Once you have made a return request with us,we will process your return request.If your request is accepted, a pick-up will be arranged for which you need to pay the charges.

Returns are possible in the following scenarios:

1.If the customer has received a physically damaged product.

2.If the customer has received an item different from the item which has been ordered.

Cancellation

Make sure you cancel your order before it has been shipped. That's the only way we can refund the full amount you've spent.


Yes, you can. You do not have to let go of everything in your cart. Before the items of your order have reached the shipping stage, you can contact us on our Customer Care telephone number, or send us an email on support@theglobalartisans.com requesting us to cancel the order.

Yes, indeed. We will refund the entire amount for a cancelled order.

Your order may get cancelled due to the following reasons:

  • We might not be processing the order for delivery to the Postal Pincode mentioned in the shipping address.

  • Sometimes, our sellers cancel orders as they may be unable to fulfill the order for various unavoidable reasons.

  • If the payment is not cleared by cheque at the bank, the order processing can be cancelled.

If you wish to cancel an order then please contact us on our Customer Care telephone number, or send us an email on support@theglobalartisans.com requesting us to cancel the order. Please be sure to give all the details of your order in your email. Please make sure that you cancel your order before it is shipped. Once the order is shipped, the order cannot be cancelled. After we cancel the order, we will send you an acknowledgement of the cancellation through an email and will refund the full amount you have paid for such a cancellation.